Haters gonna hate: Incivility and hate speech in user-generated comments


This presentation discusses findings of a three-year research project studying incivility and deliberation. A content analysis of 22,000 user comments posted on Chilean news websites identified factors that promote incivility, such as controversial news topics, and politics. The project also shows which demographic groups are more likely to be targeted by hate speech (spoiler alert: women and marginalized groups). Implications for researchers and practitioners are discussed.


Magdalena Saldaña is an assistant professor in the School of Communications at Pontificia Universidad Católica de Chile, where she teaches social media, data journalism, and research methods. She is also a researcher at the Millennium Institute for Foundational Research on Data, where she works on interdisciplinary projects with computer scientists.


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Thursday April 29, 12-1 PM US CT (13PM Santiago, Chile)